Help Center
I paid with PayPal but my account is still pending. Why?
Accounts are activated automatically after payment has been received from the payment processor. This requires that PayPal sends a message to our servers indicating that the payment was successful. In very rare circumstances this message between servers can fail. However, it’s more likely that you have sent an e-check payment (a payment made from your bank account) which won’t clear for a few days (unlike a credit/debit card which is instant). If this is the case please be patient until PayPal processes the payment.
Related Articles
- Does IVPN offer a free trial?
- How can I reactivate my account?
- I paid with Bitcoin but the invoice is still unpaid. Why?
- How can I pay with cash?
- PayPal won't let me pay with my credit card. Can you help?
Still have questions?
Get in touch and we'll get back to you in a few hours.
Contact supportInterested in privacy?
Read our latest privacy news and keep up-to-date on IVPN services.
Visit IVPN Blog