Help Center
Error 424 public key not found
Try logging out from the IVPN app and back in to force the app to resync with our WireGuard key management servers - this may resolve the issue with generating WireGuard keys.
You can also try regenerating WireGuard keys manually. In the IVPN app, navigate to Settings
- VPN protocol
, select WireGuard
, tap on the WireGuard details
-> Re-generate keys
.
To additionally rule out any software-related issues with the app, try clearing its cache in your phone’s Settings - Applications area, then uninstall the app, restart your device and install it back.
In case the issue persists, high chances are that your current network is blocking the calls to our key management servers. If nothing from the above works, you may try connecting from a different, less-restrictive network or try connecting to our OpenVPN servers instead.
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